Refund Policy

Money-Back Guarantee

We back every paid order with a Money-Back Guarantee (MBG). The rules below are written in plain English so you don't need a lawyer to know what you're entitled to. If a refund request meets the conditions on this page, it is approved automatically.

At a glance

| Order type | Refund window | Usage limit | | ---------------------- | ------------- | --------------------------------------------- | | Monthly subscription | 3 days | 50 credits or fewer, and 5 generations or fewer | | Annual subscription | 7 days | 50 credits or fewer, and 5 generations or fewer | | One-time pack | 3 days | 50 credits or fewer, and 5 generations or fewer | | Subscription renewal | 3 / 7 days | 0 credits and 0 generations — no usage at all | | Team / organization | Contact [email protected] | |

The window is counted from the moment the order is placed.

Who is eligible

  • Any individual order whose age is within the window above and whose usage is below both thresholds: credits used and number of generations. The generation count includes Relax-mode generations — they cost no credits, but they are real usage of the service.
  • Renewals (subsequent billing cycles of an active subscription) use a stricter zero-usage threshold — no credits spent and no generations made. This is intentional: it covers the "I forgot to cancel" case while preventing abuse from accounts that have already used the new period.
  • Team and organization plans are not handled by self-service. Email [email protected] and we'll review case by case.

How to request a refund

Open Settings → Billing, find the order, and click Refund this order. The system checks eligibility automatically:

  • If you qualify, the refund is initiated immediately.
  • If you don't, you'll see the specific reason (window expired, credits or generations over limit, order type not supported, etc.).

There is no email queue. There is no customer-service hoop. You either qualify or you don't.

How much you get back

The refunded amount equals the original order amount, minus payment-processor fees and an estimated refund processing fee. Card networks and payment gateways do not return their fee to us when we issue a refund, so we cannot return it to you either. The deduction is shown before you confirm the refund.

Refunds are returned in the same currency as the original charge.

How long it takes

  • On our side: instant once approved.
  • On the bank / card side: typically 5–10 business days for the funds to appear on your statement, depending on your issuer.

What happens after the refund

  • The subscription tied to the order is canceled immediately.
  • Every credit issued by that order is marked invalid, including any portion that was already spent on generations.
  • Generation history that used those credits is preserved for reference but the underlying credits are no longer billable or transferable.
  • You can still create a new subscription or buy a new pack at any time.

EU, EEA, and UK customers — 14-day right of withdrawal

Because our products are digital content delivered immediately on payment, you explicitly waive the statutory 14-day right of withdrawal at checkout. That waiver is required by us in order to grant immediate access to the service.

In most cases the Money-Back Guarantee above is more flexible than the 14-day right would have been (annual plans get 7 days plus a usage buffer of 50 credits / 5 generations, for example). If you have made no use of the service whatsoever after checkout and believe you should still be able to invoke the statutory right, contact [email protected] and we will review.

Duplicate charges and billing errors

If you were charged twice for the same order, charged the wrong amount, or charged for a subscription you had already canceled, contact [email protected] within 30 days. We will refund the duplicate or erroneous charge in full, including any payment-processor fees that we would normally deduct. These cases sit outside the standard MBG window and are handled directly by our team.

Service outages

If the Service experiences a continuous outage that exceeds 24 consecutive hours and prevents you from using credits or features included in your current plan, contact [email protected]. At our discretion we may extend the validity of subscription credits, grant credit on your account, or issue a partial refund proportional to the affected period. This commitment is in addition to the standard MBG and does not depend on the refund window or usage thresholds above.

Out of scope

The following are not covered by self-service MBG:

  • Team / organization plan orders.
  • Accounts suspended or terminated for violating our Terms of Service.
  • Orders outside the refund window or above the usage thresholds (credits used or generations made), except for the duplicate-charge and outage cases above.
  • Dissatisfaction with the quality of AI-generated outputs. Generative AI is inherently probabilistic — results vary between runs, may not match your expectations, and may require iteration. The price of each job is shown before you confirm it, and failed jobs return their pre-deducted credits automatically. We do not refund successful jobs based on subjective output quality.

Disputes and chargebacks

If something looks wrong, email us first at [email protected] — most issues are resolved within 72 hours. Filing a chargeback before contacting us costs us a fee even if you were right, and may result in your account being suspended while the dispute is open. We'd rather just fix it.

Contact

[email protected] for anything refund-related.